Unable to Connect to Kitely Server

[Sierra Jakob]

I wasn't able to attach the screenshots or a readable document, so pasting the table I made here. This is a record of the Lag Meter (snapshots) during several attempts to log in this morning (still not able to log on btw). I don't know how to interpret any of this, so help is much appreciated. Thanks!

In-Viewer PDT 4:34 am 4:35 am 4:49 am 450 am 450 am p2 5:00 am 5:01 am
Basic
FPS 81.7 95.5 85.0 89.7
Bandwidth (kbps) 0 0 0 0
Packet Loss (%) 0.000 0.000 0.000 0.000
Ping Sim (msec) 122 116 116 120
Render
KTris Drawn pf 84 146 99
KTris Drawn ps 6860 13923 8842
Total Objects 1541 1541 515
New Objects (/sec) 0 0 0
Obj Cche Ht Rt (%) 0 0 0
Texture
Network
Packets In (/sec) 0.0 0.0 0.0 0.0 0.0
Packets Out (/sec) 7.9 9.2 9.1 8.7 8.1
Objects (kbps) 0.0 0.0 0.0 0.0 0.0
Texture (kbps) 5.9 189.0 97.7 83.3 39.1
Asset (kbps) 0.0 0.0 0.0 0.0 0.0
Layers (kbps) 0.0 0.0 0.0 0.0 0.0
Actual In (kbps) 0.0 0.0 0.0 0.0 0.0
Actual Out (kbps) 0.0 0.0 0.0 0.0 0.0
VFS Pndg Ops (ps) 0.0 0.0 0.0 0.0 0.0 0.0
Simulator
Time Dilation 1.000 1.00 1.000 1.000 1.000 1.00 1.000
Sim FPS 53.8 53.8 53.3 53.3 53.3 53.3 53.3
Physics FPS 55.0 55.0 54.5 54.5 54.5 54.5 54.5
Physics Details
Agent Updates/Sec 1.3 1.3 1.4 1.4 1.4 1.6 1.6
Main Agents 1 1 1 1 1 1 1
Child Agents 0 0 0 0 0 0 0
Objects 1264 1264 1264 1264 1264 238 238
Active Objects 0 0 0 0 0 0 0
Active Scripts 5 5 5 5 5 2 2
Scripts Run 0.000 0.000 0.000 0.000 0.000 0.000 0.000
Script Events (eps) 0 0 0 0 0 0 0
Pathfinding
Packets In (pps) 3 3 0 0 0 10 10
Packets Out (pps) 6 0 0 34
Pending Downloads 0 0 0 0
Pending Uploads 0 0 0 0
Total Unacked Bytes (kb) 12.7 0.0 0.0 7.0
Time (ms)
Total Frame Time 18.665 18.755 18.788 18.602
Net Time 0.067 0.223 0.223 0.088
Physics Time 0.052 0.193 0.193 0.075
Simulation Time 0.006 0.004 0.004 0.002
Agent Time 0.007 0.026 0.026 0.006
Images Time 0.000 0.000 0.000 0.000
Script time 0.000 0.000 0.000 0.000
Spare Time 18.115ms 17.957 17.957 18.094
Time Details (ms)
Physics Step 0.000 0.000 0.000 0.000
Update Phys Shapes 0.000 0.000 0.000 0.000
Physics Other 0.000 0.000 0.000 0.000
Sleep Time 0.000 0.000 0.000 0.000
Pump IO 0.000 0.000 0.000

[Sierra Jakob]

Well darn... that last post did not retain the table spacing, so you cannot see which times each number aligns to. Sorry about that.

[Dot Macchi]

Try repasting the table within Code tags. They use a fixed-width font.

Code: Select all

Like this.

[Ilan Tochner]

Hi Sierra,

If you have a firewall please make sure to open all the relevant ports: http://www.kitely.com/faq?id=how-do-I-c ... -to-kitely

Are you seeing anything rezzing when you connect?

[Graham Mills]

maybe try Kokua? Dolphin no longer supports opensim AFAIK.

[Sierra Jakob]

Hi Sierra,

If you have a firewall please make sure to open all the relevant ports: http://www.kitely.com/faq?id=how-do-I-c ... -to-kitely

Are you seeing anything rezzing when you connect?

Can't get connected to Kitely even with firewall completely off.

[Sierra Jakob]

Hi Sierra,

If you have a firewall please make sure to open all the relevant ports: http://www.kitely.com/faq?id=how-do-I-c ... -to-kitely

Are you seeing anything rezzing when you connect?

I can see the environment around me. I can even get an IM if the person sends it at exactly the right time. While I am logging in, my avatar is standing there in the environment but cannot walk. Sometimes she starts out grey, and will sometimes gain textures over the next minute or two. The connection seems to be coming and going during the minute or two she is standing there. I can see on my computer that I periodically completely lose internet connection to your server, and then it returns--off and on multiple times.

[Ada Radius]

I went through the same procedure as Ada explained above. Besides, I gave each viewer it's own cache folder which I have placed under My Files. It works fine for me now.

Great idea, put the @#$% caches where I can actually FIND them. Thank you!

[Ilan Tochner]

Hi Sierra,

It sounds like you are either on a low quality wireless connection or some computer on your network is taking up your bandwidth. This can be the result of running various file-sharing programs and/or streaming data from your computer to some media device.

If no other device is connected to your network and you don't know of any software that can be the culprit then your computer may be infected by some trojan. I recommend downloading another antivirus and checking whether it can find something that your current one can't. There are some decent good ones, for example: http://www.avast.com

[Sierra Jakob]

Hi Sierra,

It sounds like you are either on a low quality wireless connection or some computer on your network is taking up your bandwidth. This can be the result of running various file-sharing programs and/or streaming data from your computer to some media device.

If no other device is connected to your network and you don't know of any software that can be the culprit then your computer may be infected by some trojan. I recommend downloading another antivirus and checking whether it can find something that your current one can't. There are some decent good ones, for example: http://www.avast.com

Thanks Ilan. You are so wonderful getting back to us all so quickly. I already have Avast!--it's great. My computer is clean as a whistle. I've checked it out and there are no other computers taking up my bandwidth--worked with experts on that. My computer connection is actually very good quality (has to be to be on SL) and I've checked the speed--it's fine. But, on Sunday I am upgrading to "superduper" out of despairation--which probably just means I pay more to feel better. lol.

Just now I obtained "Driver Update" and updated all my drives. It only took me two tries to get logged-on to Kitely! (yay)--right now I don't know if that is just the random allowed log-in i've been alloted occasionally, or if it has really been fixed. I'll update here as soon as i know--but right now, i'm scared to log-out before getting some work done. Will get back to you soon. Thanks.